Help your tenants feel at home by giving them a hand with one of our welcome baskets. All baskets are customizable to your needs, but our starter baskets contain many of the small things
a renter will need within the first 24 hours of moving in. This basket will show tenants that you care, which in return will help them appreciate the quality of living in one of your properties.

The Mystery Shop program is a tool designed to deliver insightful information to accelerate your sales program and reduce vacancy rates. In this competitive industry, customer service and a high standard of property maintenance are absolute musts to attract renters. Potential renters have a vast array of tools to search for an apartment and marketers can no longer rely on word-of-mouth and passing-by traffic. Properties must keep a step ahead in order to keep vacancy at bay. Sharing results with your staff is critical in improving their performance; it allows you to discuss areas of excellence and need for improvements.

As residential property marketing professionals, our staff is trained to evaluate both the appearance of your property and the performance of your rental agents thoroughly, with a critical eye focused on improving sales. Having this third-party evaluation will enable you to make better decisions in order to grow your business, remain profitable and keep your valued residents satisfied.

Our Market Survey service allows you to have a third-party evaluation of how your property compares to others in the neighbourhood, allowing you to establish and maintain a competitive edge by being aware of your competitors’ pricing, promotions, amenities, and practices. We will perform a thorough evaluation of similar properties in your area, returning to you information on their listed prices, prices they are willing to negotiate to, what promotions and incentives they are running, what types of amenities and facilities they offer, as well as a general overview of their maintenance practices.

We will also provide an evaluation of your property and a comparison, highlighting key areas where you can improve the marketability of your property, to ensure that you don’t lose valuable residents to your competition.

Resident Satisfaction Surveys are a powerful tool to maintain a competitive edge in today’s rental market. With competition coming from other property management companies, low-price sublets and alarmingly low condo prices, one must be up to date on residents’ needs and be prepared to act on them.

Satisfaction Surveys are an efficient, direct way to let your residents know you care about their needs, and ensure that your residents don’t think twice about signing their lease renewal form. We understand that when conducting a satisfaction survey, it is not simply the questions you ask your residents that determine the outcome of your survey results, but how, when, and how often you ask these questions. The greatest influencer of future survey results is how you react to the results, and we provide you with the information you need to act quickly and effectively.

We will undertake the process of contacting your residents through telephone, email or direct mailing, and gather the answers you need to remain competitive. We provide you with detailed results of the survey, giving a general overview of resident satisfaction as well as individual concerns to provide you with the opportunity to act on your residents’ concerns and ensure your future surveys deliver 100% satisfaction.

Our Exit Survey service allows you to solicit feedback from residents that are leaving your building, in order to keep you aware of the problems in your building that drive turnover. Our team of telephone contact specialists will arrange a date and time with residents who have filed notice of their intent to not renew, in order to solicit their feedback on the building, find out what is causing them to move, as well as what aspects of the building they enjoy, and determine if there is anything that can be done to resolve the situation.

Exit Surveys are a service that can distinguish your company from your competitors, and residents’ impressions of your building management will change when they are personally contacted to understand the reasons they want to leave, sometimes even influencing them to stay with a company that cares about their residents. Understanding why your residents leave is a key to reducing vacancy rates.

We offer many ways to deliver messages to all your residents quickly and effectively; we have a variety of services to enable you to quickly and efficiently deliver high-quality communications at affordable rates. 

We offer many printing services, including design and production of posters for common areas, as well as door hangers and flyers that can be placed on each resident’s door. Delivering news of new incentives, promotions, upcoming maintenance projects and upgrades in a professional, attractive format will set your building apart from the crowd, and ensure your residents understand fully the benefits of living in your buildings.

Contact us to discuss your marketing goals
and how we can help get you there

Tel: (514) 844-3570   /   1-888-544-3570
Email: click here to send an email